Previous BEMS experience required 

The position operates at a direct sales & sales management level and reports to the Durham Senior Sales Manager.

The principal aim of this role is to lead and unite a sales team to ensure a high-quality customer service is delivered to E. ON customers whilst supporting the regional growth expectations.

In addition, the role will work with existing customers and target new customers, projects, and major upgrade work opportunities from end users, public sector, main contractors, and M&E contractors in the Northern (Durham)region.

Main Duties & Responsibilities

· Targeting consultants, M&E contractors, and end users in the Northern region to secure BMS projects, upgrades, and energy works.

· With the support of your regional sales manager, develop the sales plan for the region to support the regional growth expectations.

· Ensuring sales budgets are set for each member of the sales team.

· Successfully deliver a sales budget utilizing the existing client base and seeking new opportunities from within the client base

· Develop a key account list to work from ensure time is spent between own sales and supporting the sales team.

· Develop the sales team to successfully deliver each of the sales targets.

· Deliver successful service contracts.

· Introduce additional and new E. ON services to the current client base.

· Forecast labour requirements for upcoming project works to help overall branch planning with the operations manager.

· Work with direct report managers to seek new opportunities and to bring added value to the existing client base.

· Take the lead and own customer escalation issues through to conclusion.

· Recognise the importance of procedures and processes and adhere to these to deliver a high standard of customer service.

· Work with the Regional Manager & Senior Sales Manager to ensure service renewals are completed and follow up with agreed contract increases where needed.

· Customer Retention at renewal (measured KPI)

· Frequently interface and communicate with customers to assist with account development.

· Liaise with internal colleagues to co-ordinate end-to-end delivery of Customer Service

· Work confidently within a pressurized environment, multitasking between the different operational disciplines

· Carry out annual appraisals of direct report staff to regularly monitor their performance.

· Communicate, direct, coach and develop direct reports.

Specific Job Knowledge & Skills & Experience

Qualifications

· Proven experience in a similar role with at least 5 years in a project sales & management role. Ideally, have an in-depth product knowledge of estimating, bid management, and Building Management Systems. Have a good understanding of the Region and existing relationships with contractors, end users, and consultants in the area.

Skills and Aptitudes

· Ability to work under own initiative but work as part of a team.

· Sales awareness

· Commercial awareness

· Strong leadership qualities

· Technical expertise on multiple HVAC products

· Energy awareness

· Good attention to detail

· Exceptional time management and organisational skills

· Self-motivated, responsible, and accountable

· Customer Service Skills – ability to communicate effectively both verbally and in writing.

· Use of Excel, Word & Outlook, and in-house Service Management database & Financial systems

Job knowledge

· Technical Expertise in HVAC & BMS / Customer Service / Information Management

Experience

· A minimum of five years in a customer service-facing environment.

KPIS

· Achieve regional sales target by coordinating your team and wider sales team efforts.

· Achieve personal sales target by utilising your existing client and service contract base.

· Meet KPIs set at appraisal stage and as approved with your Regional Sales Director

· Ensure successful delivery of our solutions according to customer needs.

· Customer Retention at renewal

· Deliver successful service contracts.

· Quote project and lifecycle work.

· Work with the engineering team to identify additional work.

· Support the Regional Sales Director with tasks listed within the duties and responsibilities section.

This role, along with all company roles, has a responsibility to ensure all visitors and operatives in the workplace adhere to the ECS health & safety policies and procedures.