Critical Incident Coordinator (f/m/d)

E.ON Digital Technology GmbH | Permanent | Part or Full time

You have a passion for technology and want to make the world a greener place?

Then become a changemaker (f/m/d) and join our team as Critical Incident Coordinator (f/m/d) at E.ON Digital Technology (EDT).

E.ON Digital Technology plays a key role in shaping the energy transition by leading E.ON’s digital transformation across Europe. We explore new paths through developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. In flexible working models and teams, we deliver sustainable technology solutions to meet the energy challenges of tomorrow.

meaningful & challenging - Your tasks

• Ensure the high quality of the Digital Technology Critical Incident process in a cross-functional team. 

• Communicate across multiple management levels, including business, on current IT incidents and their progress in English/German. 

• Manage, co-ordinate and moderate extreme stress situations across multiple technology stacks and management levels. 

• Facilitate post-incident reviews and recommend process improvements using the CALMS model. 

• Develop and maintain documentation relating to incident management processes and procedures. 

• Maintaining and developing OKRs, dashboards and critical incident reports. 

• Ensure that monitoring alerts are linked to the critical incident process based on their criticality. 

• Coordinate key IT security risks and threats. 

• Integration into the E.ON SE crisis management process. 

authentic & ambitious - Your profile 

• Completed IT vocational training and / or comparable professional experience with a broad understanding of IT in LAN, WAN, data centre, server, and application operations. 

• Proven experience as a Major/Critical Incident Manager or similar role, with a focus on Infrastructure technologies. 

• Very high moderation and coordination skills with very good English and German skills. 

• Experience in using monitoring tools such as SPLUNK, Dynatrace, AppDynamics, New Relic etc. 

• Confident and convincing demeanour as well as high resilience in critical situations. 

• Strong analytical and problem-solving abilities with a focus on continuous improvement. 

• Excellent flexibility, high ability to work in a team and intercultural competence are required. 

• Very good coaching, mentoring, and communication skills to effectively collaborate with cross-functional teams. 

• At best, you will already have an understanding of DevOps principles, agile methodologies and their application to infrastructure management. 

smart & useful - Our benefits

• We provide full flexibility: Do your work from home or any other place in Germany - of course including all our great offices from Hamburg to Munich. You want even more? Go on workation for up to 20 days per year within Europe.
• Recharge your battery: You have 30 holidays per year plus Christmas and New Year's Eve on top. Your battery still needs charging? You can exchange parts of your salary for more holidays or you can take a sabbatical.
• Your development: We grow and we want you to grow with us. Learning on the job, exchanging with others or taking part in an individual training - Our learning culture enables you to bring your personal and professional development to the next level.
• We elevate your mobility: From car and bike leasing offers to job tickets for most of our locations - your way is our way.
• Let’s think ahead: With our company pension scheme and a great insurance package we take care of your future.
• This is by far not all: We are looking forward to speaking with you about further benefits during the recruiting process.

Do you have questions?
For further information please contact Fabian Heller, fabian.heller@eon.com.

Please understand that for data protection reasons we can only accept applications submitted via our portal. Unfortunately, we cannot consider application documents that reach us by email or post.

What you need to know:
Job Req ID: 226085
Contract type: Permanent
Working time: Part or Full time
Company: E.ON Digital Technology GmbH
Location: Essen, Hannover, München, Berlin
Function area: IT Infrastructure & Services; Customer Service; System-/Network-/Incident Management