Do you love customer service? Are you full of ideas and passion? Do you want to work with cutting-edge technology? Then E.ON Next is right for you; Our office locations are based in Leicester, London or Bolton so our colleagues flex between home and office working!

Customer Credit Energy Specialist

A taste of what you’ll be doing

We know what’s important to us at E.ON Next, we’re looking for great people to join our team and create the right culture to be the best. You could be just what we’re looking for if these sound like you:
  • Passionate and empathetic – genuinely excited to help customers, caring and drawing energy from having problems to solve - the more complex the better
  • Calm and resilient – challenging work is what keeps you creative and motivated
  • Curious – change feels good. You look for ways to develop yourself and love to explore new ways of doing things
  • Confident – happy to make your own decisions, able to face tough conversations with customers to ensure the best outcome for them
  • Open – you love the fact that you and everyone around you can be themselves, all day, everyday
  • Team player – enjoy being part of a team, knowing the part you play in your team’s success, committed to giving your best.
  • Commercial focus  - you’re able to balance offering support to customers with make decisions that ensure fairness for the wider customer base
Working in Customer Operations, you’ll be at the heart of everything we do - helping our customers. You won’t just be part of the customers’ experience, you’ll make it, and take full responsibility for what lands your way by delivering end to end customer service. As a Credit Specialist, you’ll be focused on helping customers that are struggling with payments. You’ll use empathy and problem-solving skills to help work with customers to get their payments back on track and spend the majority of your time helping with a wide range of queries received digitally and through voice.  
You’ll be a specialist in customer experience at E.ON Next, with the chance to look after our customers throughout their time with us, helping with a wide range of queries and making sure they’re happy. We take everything as a learning curve, you’ll need to think fast, take responsibility, and use your initiative, letting us know if there’s a way we can do things better. It’ll be fast paced, in a bright, sociable office, so never a dull moment as you face new things every day.  

What else do I need to know:

  • We have open space offices in Leicester but currently we'll set you up from home. We also have offices in Nottingham & Bolton so our colleagues can flex between home and office working!
  • Understand the scope of what’s possible – for you and for our customers – our phone lines are open 9am to 5pm so there's no shift patterns.
  • It’s a permanent role
  • You’ll receive a company laptop
  • 26 days holiday plus bank holidays – this includes a guarantee of for your birthday if you want
  • There are no mandated shift patterns
  • We’ll round off the week as a family, as we down tools at the Friday social
  • You’ll be accountable for the experience your customers receive
  • You and your team will decide how you manage your time – no more micromanagement

E.ON is committed to being an inclusive employer. We recognise that everyone is different and we aim to provide a working environment where each person feels respected, valued and able to achieve their full potential. We are happy to consider flexible working arrangements. If you require any reasonable adjustments, please just let us know.

Ready to apply?

Click here to apply for the role

At a glance

Reference no.: 143421
Closing date: 26/10/2021 Salary: £18,500 - £22,000

Get in touch

For more information about the role please contact the Talent Acquisition Team on Live chat which can be found on our E.ON Careers page. 

About us

At E.ON Next we’re part of shaping the future of energy and leading the energy transition towards sustainability in the UK. We’re dedicated to providing customers with exceptional service and use state-of-the-art technology to do so. We trust our people who have freedom and are empowered to take responsibility and are excited to deliver excellent service for customers every single day.

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Nottingham, GB Bolton, GB Leicester, GB Nottingham, GB