We are looking for a Field Debt Solutions Dual Fuel Agent to join our Field Operations team based in Essex/Suffolk.

Field Debt Solutions Agent - Essex/Suffolk

Here's what you'll be doing

We are looking for Field Debt Solutions Agents to join our growing team.

As a Field Debt Solutions Agent at E.ON, you’ll play an important role in helping our customers to resolve their debts. You’ll work with our customers to support them with any future payments, and helping them find ways to reduce energy consumption.

Where all other attempts at engaging a customer have failed, there will also be times when you will lead a warrant team to force entry (where necessary) to customer premises to exchange/disconnect metering.


We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card.

After your training period, you’ll be able to earn extra as part of our Reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers. In time, there may also be the opportunity to learn how to install PAYG meters. 


Every visit is different, and we pride ourselves on delivering excellent customer service in the field.

If you're looking for a job with independence, variety, and the opportunity to really help people - apply today.


  • Deliver excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt
  • To investigate and identify new tenants through face to face discussions, Letting Agents, neighbours observing DPA (Data Protection Act).
  • Record job information using the appropriate paperwork or electronic equipment.

What we need from you

Essential Skills


  • Proven customer service background.
  • Excellent verbal communication and negotiation skills.
  • Flexible approach to working hours and flexible approach to working area
  • Basic PC skills, able to use a smart phone and tablet 
  • A full valid UK/EU driving licence (preferably clean but with a maximum of 6 points).
  • Desirable Skills
  • Previous experience of resolving debt

Here's what else you need to know

This is a great opportunity to play a lead role in supporting our expanding business and helping to shape the future of energy.

We have a market leading benefits package – it includes a, 26 days’ holiday plus 8 bank holidays, a generous pension scheme and the chance to choose from some 20 flexible benefits. For the full list of benefits.

E.ON is committed to equal opportunities and actively promotes diversity, equality and flexibility.

At a glance

Reference no.: 167289 Closing date: 31/10/2021 Salary: £25,765

Get in touch

For more information about the role please contact the recruiter Matt Haywood- Matthew.haywood@eon.com 

About us

E.ON is a privately owned international energy company. Our 42,000 colleagues in 13 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.

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Home Based, IT