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Do you have a passion for leading and motivating people and love delivering for customers? At E.ON Next we're looking for new Team leaders to lead a team of Digi Ops Energy Specialists and their own customer base.

E.ON Next: Digi Ops Team Leaders - Home Based                                                                                                                         

 

 

 

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A taste of what you’ll be doing

 

 Digital Operations Team Leader Role 
Working in Customer Operations, you’ll be at the heart of everything we do - helping our customers and leading our people. You won’t just be part of the customers’ experience, you’ll make it, and take full responsibility for what lands your way by delivering end to end customer service. 
You’ll lead a remote team of energy specialists who will be supporting customers via a wide range of social channels, such as Twitter, as well as via email. You will also be engaging with industry stakeholders, and highlighting inefficiencies.  
within your team. You will work to create a culture and environment that people love by looking after every aspect of their welfare at work, motivation, and personal development.

Your team will be helping our customers via social channels and emails, as well as providing emergency call-out support. In Digi Ops, we operate 365 days a year (including bank holidays) from 8am-10pm. 
The majority of your time will be working remotely with regular opportunities to connect with the broader operational team at a ‘base’ location.

  • Support and develop your remote team of 8 – 12 Energy Specialists – enabling them to be their best
  • Work remotely to help our customers via emails and social channels and provide emergency call-out support ensuring customer happiness
  • Be accountable for day-day operation of your team, from prioritisation of work, scheduling and monitoring.
  • Identifying opportunities for improvement – this could be anything from team organisation or quick technology wins – any way that you think would improve the team’s performance and customer experience.
  • Be part of a community of team leaders through which you can share and learn together.
  • Selection and training of new team members – be part of growing and developing E.ON Next

As a team leader in E.ON Next you’ll :

  • Build a happy, culturally-aligned, high-performing team which consistently delivers fantastic results day-in, day-out.
  • Be accountable for the day-day leadership of your team, from prioritisation of work, scheduling and monitoring, ensuring your team have the right support and dealing with complex escalations.
  • Identify opportunities for improvement – this could be anything from team organisation or quick technology wins – any way that you think would improve the team’s performance and customer experience.
  • Work with the technology team to scope and refine future system enhancements to deliver better functionality to customers or improve credit performance
  • See change as a good thing and embrace it, and you’re passionate about helping others do the same. 
  • You’re resilient and won’t shy away from trying new things and you’ll pick yourself up when things don’t go to plan 
  • ‘Unlearn’ the unnecessary and bureaucratic processes and instead, build a culture of trust where we have adult relationships and an incredibly strong commitment to your own and your colleagues development through frequent (constructive) feedback and constant coaching.
  • You’re absolutely committed to your personal development and have a ‘growth’ mindset.  You’ll regularly ‘hold the mirror up’ to reflect on how you’re doing and always seek feedback so you know what your great at and what could be better.
  • Building a community of team leaders through which you can share and learn together
  • Selection and training of new team members – be part of growing and developing E.ON Next.

Are we a match? 

We know what’s important to us at E.ON Next, we’re looking for great people to join our team and create the right culture to be the best at energy. You could be just what we’re looking for if these sound like you. These are the key skills we are looking for at E.ON Next;

  • Leadership – experience of directly leading a team within a contact centre environment 
  • Inspiring – Motivated by leading and developing people, even when times get tough. Striving to creative an environment where everyone in your team gives their best
  • Culture – able to build an amazing, high-performance culture.  As a ‘microbusiness’, you and your team will do your own forecasting and planning so you can always deliver a consistently great service 
  • Passionate and vibrant– genuinely excited to help customers, drawing energy from having problems to solve - the more complex the better
  • Calm and resilient – challenging work is what keeps you creative and motivated.  You always challenge the norm to deliver a great customer experience
  • Open – you build an inclusive culture where you and everyone around you can be themselves, all day, every day (bringing a team together and getting the best out of people)
  • Curious and Development – you build a strong development culture where you and your team are always looking to develop yourselves.  You encourage your team to get curious, learn all the time, and explore new ways of doing things. 
  • Development and growth - You’re a great self-reflector and have examples of where this has highlighted something that could be better and what you’ve done to change this (Personal development)
  • You’re comfortable to take accountability and make your own decisions.  Fear of failing doesn’t hold you back and instead it drives you forward.

 

What else do I need to know: 

After you've submitted your application, you'll complete a video interview via Outmatch which replaces a review of your CV. Unfortunately, our recruitment system still requires a CV to be submitted, so to complete your application, if in the event you are asked for a CV,  please submit a blank document. After you've submitted your application, you'll get an email from us within 2 working days inviting you to complete your video assessment, comprised of 5 video questions. 

 

All candidates who pass this stage will then be invited to an online face to face interview with two members of our E.ON Next recruiting panel.

 

  • We’re looking for new Team Leaders with experience of effectively leading teams and with potential to grow
  • You’ll need relevant experience 
  • It’s a permanent, full time role 
  • Salary - £31,000 (we’re keen to hear from anyone that is passionate about leading a team) 
  • 26 days holiday plus bank holidays – this includes a guarantee of for your birthday if you want.
  • The chance to choose from our Flexible Benefits range
  • Cover letter is not essential only if you feel this will help support your application 

 

Digital Operations

  • The role is home based
  • We operate 365 days a year 8am-10pm including bank holidays. Your rota will be within this time spectrum and organised around your teams cover in line with customer demand.

E.ON is committed to being an inclusive employer. We recognise that everyone is different and we aim to provide a working environment where each person feels respected, valued and able to achieve their full potential. We are happy to consider flexible working arrangements. If you require any reasonable adjustments, please just let us know.

 

At a glance

Reference no.: 167584
Closing date: 04/10/2021 Salary: £31,000 

Get in touch

For any technical support or questions regarding the status of your application please email eonnextcareers@eon.com
 

About us

At E.ON Next we’re part of shaping the future of energy and leading the energy transition towards sustainability in the UK. We’re dedicated to providing customers with exceptional service and use state-of-the-art technology to do so. We trust our people who have freedom and are empowered to take responsibility and are excited to deliver excellent service for customers every single day.

Connect with us

www.eon-uk-careers.com

#Working@E.ONNext

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Location: 

GB Nottingham, GB Bolton, GB