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CX/UX Manager 

Responsibilities

At E.ON we are all different, but we have one thing in common: we are passionate about our vison – to produce and deliver 100 % renewable and recycled energy by 2025. It’s not an easy target to meet and in order to succeed we need people who want to make a difference.
 

You will join our Digital Business team with the aim of increasing digitalization in the business. We want to improve the customer experience and make it easier for our employees to work efficiently and safely by bridging business and technical requirements. Our team consists of 15 curious and competent employees who believe that collaboration is the key to our success. We want to work more strategically and together with our global operations – do you want to join us and contribute with your CX / UX skills?
 

As our CX/UX Manager you will support & guide the organization to produce consistent and best in class digital customer experience across the digital touchpoints and throughout the customer life cycle. You will manage and monitor the digital customer experience across the digital touchpoints. Since you will be one of our team members with the most knowledge of CX/UX you will support your colleagues and manage, update and communicate CX/UX guidelines and be a part of defining and rolling out the strategy related to this area. Every day task will be:
 

• Coordinate and work with CX/UX strategy and implementation of it
• Team up with the development teams to facilitate the implementation through interpretation of design requirements
• Working closely with the digital agency and E.ON Global team regarding CX/UX & design matters

The role is located in Malmö.

 

Qualifications

We think that you have at least three years of experience from a similar role and a relevant education background. You have UX/CX design experience from self-service functionality such as wireframing of web, app design concepts, stakeholder management and from working with tools for building clickable prototypes such as Figma/Sketch. You also have the ability to fluently speak and write in English and in a Scandinavian language.
 

As a person, you are curious, take your own initiatives and like to work innovatively. It is important to work closely both in our team and with the business and we therefore believe that you are a person who likes to collaborate with others and is good at communicating.


For questions about the position, please contact the recruiting manager:
David Petersson, +46708 259 627


For union questions, please contact:
Mats Ekblom, Unionen, +46 705 259188
Carl-Johan Johansson, Akademikerna, +46 702 163611
Michael Andersson, Ledarna, +46 705 250129
Mats Lundberg, SEKO +46 730 499778

 

 

Benefits

At E.ON we are people with all sorts of interests. We know that coming to work becomes more fun and rewarding when your colleagues are a nice mix of people with different perspectives, experiences and lives. For those of you who want to grow within an industry that is investing in the future with clear visions in sustainability and societal development, E.ON gives you good opportunities for professional development.

 

E.ON is committed to equal opportunities and actively promotes diversity, equality and flexibility.

At a glance

Reference no.: 137082  Closing date: 03/12/2020 

Get in touch

David Petersson, +46708 259 627

 

About us

E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our business areas of energy networks and customer solutions.

Meet us here

www.eon.com