User Experience Manager for IT Service Centers (f/m/d)
E.ON Digital Technology GmbH
Hybrid, Permanent contract
Full time
User Experience Manager for IT Service Centers (f/m/d)
Job description
The Team – your impact
Do you want to work with us on bringing our IT support to the next level? Then reinforce our team with your passion for digital technology and your exceptional user focus.
Your role - meaningful & rewarding
Lead the expansion, enhancement and maintenance of our IT Walk-In Centers, ensuring they provide exceptional and user-friendly solutions for the E.ON Group
Functional leadership, guiding and inspiring both internal and external technicians to create a welcoming and high-quality user experience at each IT Walk-In Center
Strategically plan the launch of new Walk-In Center locations, working closely with our business units to understand and meet local user specifics, facility requirements, streamline ordering, and manage back charging processes
Collaborate with business product owners, stakeholders, and process leads to ensure smooth and efficient IT operations across all Walk-In Centers, with a focus on user satisfaction and user experience
Monitor, manage, and adapt the budget, ensuring thoughtful cost planning and allocation to maximize value and impact
Innovate and develop creative solutions for new requirements in tandem with business and internal stakeholders, always considering the use of state-of-the-art technology
Drive digitization initiatives with a user-centric approach, enhancing processes and boosting adoption among end users
Your profile - authentic & open-minded
Completed studies in business administration or a comparable qualification combined with professional experience in project management and relevant roles
Exceptional analytical skills coupled with a passion for creativity and innovation
Good understanding of modern digital technology and how it can be leveraged to improve process efficiency and UX
Strong communication skills in working with team members and stakeholders
Experience working in international, cross-functional teams, joining diverse perspectives and ideas
Fluent in German and English, with strong communication skills to engage and inspire a wide range of stakeholders
Willingness to travel regularly (approx. once per week), including international trips within Europe
Join us in this exciting role, where your creativity, passion for service, and drive to maximize value will make a real difference in shaping the future of our IT Walk-In Centers. We look forward to welcoming you to our team.
Our benefits - smart & useful
Enjoy flexibility: You can combine coming to the office and working from home flexibly. It’s even possible to go on workation for up to 20 days per year within Europe.
Advance your development: We grow and we want you to grow with us. Learning on the job, exchanging with others, or taking part in an individual training – our learning culture enables you to bring your personal and professional development to the next level.
Get connected: Take the opportunity to engage in our Digital Empowerment Communities for collaboration, learning, and network building.
Recharge your battery: You have 30 days of paid vacation per year plus Christmas and New Year's Eve off. Your battery still needs charging? You can exchange parts of your salary for more paid vacation or you can take a sabbatical.
Elevate your mobility: From car and bike leasing offers to a subsidised Deutschland-Ticket – your way is our way.
Think ahead: With our company pension scheme and a great insurance package we take care of your future.
This is by far not all… We are looking forward to speaking with you about further benefits during the hiring
Inclusion
It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available.
Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.
What else you should know:
| Type of contract: | Permanent contract |
|---|---|
| Employment type: | Full time |
| Work Model: | Hybrid |
| Company: | E.ON Digital Technology GmbH |
| Job number: | 234254 |
As long as the position is advertised on our careers page, we are looking for suitable candidates (f/m/d). We look forward to receiving your application!
Any questions?
As long as the position is advertised on our careers page, we are looking for suitable candidates (f/m/d). We look forward to receiving your application!
Application process
Depending on the company and position, the process may vary. So we are providing you with an exemplary overview of the possible steps involved. Your recruiter can help you with any additional questions you may have.
Online application
Your online application is the first step of the application process. All jobs are advertised in our career portal. Create an application profile – it will only take about two minutes and can open the door for you to jobs in all E.ON Group companies worldwide. All applications for advertised jobs at E.ON must be made online.
Interview
In the interview, we get to know each other better. Tell us about yourself and ask us anything that is on your mind: about the position, the team or generally about E.ON as an employer. The interview will take place either in person or online. We look forward to meeting you.
Contract and onboarding
Welcome to the team! We want to make sure that you'll find your way around the company quickly. During your onboarding you’ll learn everything you need to know about E.ON and your new work environment.
We value and foster diversity
Society is diverse – just like our workforce. We’ve proved that fresh ideas and perspectives always emerge when an exciting blend of different people work together. That's why we work hard to become a diversity pioneer.
In 2008, we signed the German Diversity Charter. We are also a member of numerous national and international networks and initiatives that deal with various aspects of diversity.
And we also promote an inclusive culture internally. To name just two examples: In Germany, we run a mentoring programme to prepare female employees for leadership positions. We also launched the CEO Awards for Diversity & Inclusion in 2018. The awards support people and activities at E.ON who are committed to diversity and inclusion.
Behind the scenes
At E.ON we are convinced that good energy connects. Get to know the people at E.ON, find out what we stand for and what topics you can work on with us.
Staying ahead of the game: Project Sophia
Ria, Data Scientist
Ria is a Data Scientist at E.ON. Together with her team, she has developed a comprehensive trend radar with an integrated recommendation tool for our sales team. Find out what's behind it in the video.
Kununu
We have already received several awards for our commitment as an employer - including in the areas of women and family friendliness and as a "Top Company" from the employer rating platform kununu.
Hybrid Working
For the most part, we have a hybrid working model in place where we work partly in the office and partly from home, depending on the task. This supports your work-life balance and protects the environment. We value personal exchange just as much as digital opportunities for collaboration, and we’ll provide you with the equipment and digital tools you need to do your job well. Please contact your recruiter to learn more about the working options of your desired position.
E.ON is one of Europe's largest operators of energy networks and infrastructure and a provider of innovative energy solutions for around 48 million customers. Around 74,000 employees are constantly working to digitize the energy world, achieve net zero and connect everyone to good energy. To achieve this, we are focusing our actions on sustainability, digitalization, and growth. We strongly believe that differences make us stronger and welcome all people into our inclusive and diverse culture.
Together into a green energy future
What makes E.ON stand out as an employer
Sense of purpose
Together we pave the way for the green energy transition in Europe and enable society and our customers to become C02-neutral.
Together we pave the way for the green energy transition in Europe and enable society and our customers to become C02-neutral.Sustainability
We make energy cleaner and smarter, giving our customers access to a sustainable supply of electricity and heat.
We make energy cleaner and smarter, giving our customers access to a sustainable supply of electricity and heat.Winning culture
We promote an inclusive culture where everyone feels valued and where everyone can reach their full potential and make a meaningful contribution to E.ON's success.
We promote an inclusive culture where everyone feels valued and where everyone can reach their full potential and make a meaningful contribution to E.ON's success.Recognition
We value the contribution of each individual. We recognise individual achievements and reward the successes we deliver as a team.
We value the contribution of each individual. We recognise individual achievements and reward the successes we deliver as a team.Work Life Balance
Family or career? It doesn’t have to be either/or. Whether flexitime, part-time or hybrid working: At E.ON, you will find the right model for every life situation.
Family or career? It doesn’t have to be either/or. Whether flexitime, part-time or hybrid working: At E.ON, you will find the right model for every life situation.Health
Benefit from our wide range of health and well-being offers and take advantage of preventative activities.
Benefit from our wide range of health and well-being offers and take advantage of preventative activities.Network
Joining E.ON opens the door to countless opportunities – regionally and internationally.
Joining E.ON opens the door to countless opportunities – regionally and internationally.Development
Whether you're looking for a specialist or management career, our individual training programmes will help you develop both professionally and personally.
Whether you're looking for a specialist or management career, our individual training programmes will help you develop both professionally and personally.Onboarding
We’ll help you learn everything you need to know about E.ON and your new working environment – making your start at E.ON easy.
We’ll help you learn everything you need to know about E.ON and your new working environment – making your start at E.ON easy.
