Trainer (m/w/d) im Customer-Service Schwerpunkt Qualitätssicherung
E.ON Energie Dialog GmbH
Hybrid, Fixed-term contract
Full time
Trainer (m/w/d) im Customer-Service Schwerpunkt QualitätssicherungTrainer (m/w/d) im Customer-Service Schwerpunkt Qualitätssicherung
Job description
Komm in unser Team und teile deine Leidenschaft und Begeisterung als Trainer (m/w/d) im Customer Service – Schwerpunkt Qualitätssicherung!
Du brennst für die Weiterentwicklung von Menschen, liebst es, Wissen zu vermitteln und Qualität ist für dich kein Zufall, sondern das Ergebnis konsequenter Arbeit?
Dann bist du bei uns genau richtig!
Wir suchen eine engagierte Persönlichkeit, die unser Team als Trainer (m/w/d) mit dem Schwerpunkt Qualitätssicherung bereichert – mit Energie, Empathie und einem klaren Blick für exzellente Trainingsprozesse.
Bereit, Energie zu geben? – Deine Aufgaben im Überblick:
- Qualitätssicherung als Kernelement deiner Arbeit: Überwachung, Analyse und Optimierung der Trainingsqualität bei allen Servicepartnern der E.ON Energie Deutschland
- Ableitung, Umsetzung und Nachverfolgung von Maßnahmen zur Sicherstellung einer hohen Trainings- und Servicequalität
- Servicepartnerübergreifender Einsatz: Du bist bei allen Servicepartnern der E.ON Energie Deutschland aktiv, begleitest und unterstützt die Trainerteams vor Ort
- Durchführung und Nachbereitung von fachlichen Trainings, Schulungen und Workshops – sowohl für neue Servicepartner (Onboarding) als auch für Multiplikatoren und Overhead-Mitarbeitende
- Kontinuierliche Weiterentwicklung bestehender Schulungsinhalte im Rahmen der internen und externen Qualitätssicherung
- Unterstützung bei der Planung, Organisation und Dokumentation von Qualifizierungsmaßnahmen
- Mitwirkung beim Controlling und Reporting der fachlichen Ausbildungsergebnisse
- Sicherstellung aktueller fachlicher Anforderungen und Standards im Schulungs- und Trainingseinsatz
Zeig uns deine Energie! – Dein Profil überzeugt uns:
- Abgeschlossene kaufmännische Berufsausbildung oder gleichwertige Qualifikation mit mehrjähriger Erfahrung im kaufmännischen Bereich
- Idealerweise eine Trainerausbildung (z. B. IHK) oder Qualifikation als Coach/Kommunikationstrainer
- Fundierte Kenntnisse in den MS-Office-Programmen sowie Grundkenntnisse in SAP und prozessorientierten IT-Systemen
- Nachweisbare Erfahrung im Bereich Qualitätssicherung, Training oder Coaching
- Hohe Kommunikations- und Teamfähigkeit sowie sicheres Auftreten in Schulungssituationen
- Strukturierte, ergebnisorientierte Arbeitsweise und ausgeprägtes Organisationsvermögen
- Hohes Maß an Flexibilität und Reisebereitschaft (ca. 60 %) sowie Führerschein Klasse B bzw. 3
Wir laden deine Energie auf! – Das bieten wir dir:
- Eine fundierte Einarbeitung und gezielte Qualifizierung für deine Aufgaben
- Ein Arbeitsumfeld, in dem Qualität, Entwicklung und Teamgeist großgeschrieben werden
- Flexible Arbeitszeiten mit Möglichkeit zum teilweisen Homeoffice
- 29 Urlaubstage plus frei an Heiligabend und Silvester
- Vielfältige Weiterbildungs- und Entwicklungsmöglichkeiten
- Attraktive Zusatzleistungen wie z. B. Firmenfitness, betriebliche Altersvorsorge und Mitarbeiterrabatte
- Ein professionelles, offenes und kollegiales Arbeitsklima in einem dynamischen Team
- Langfristige Perspektiven in einem zukunftsorientierten Unternehmen der Energiebranche
Inclusion
It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available.
Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.
What else you should know:
| Type of contract: | Fixed-term contract |
|---|---|
| Employment type: | Full time |
| Work Model: | Hybrid |
| Company: | E.ON Energie Dialog GmbH |
| Job number: | 143 |
As long as the position is advertised on our careers page, we are looking for suitable candidates (f/m/d). We look forward to receiving your application!
Rightly seen: We are a top employer!
The employer review platform kununu shows that E.ON is an attractive employer. We are proud of this! See for yourself and find out what our employees appreciate about E.ON as an employer—and apply today!
Any questions?
As long as the position is advertised on our careers page, we are looking for suitable candidates (f/m/d). We look forward to receiving your application!
Application process
Depending on the company and position, the process may vary. So we are providing you with an exemplary overview of the possible steps involved. Your recruiter can help you with any additional questions you may have.
Online application
Your online application is the first step of the application process. All jobs are advertised in our career portal. Create an application profile – it will only take about two minutes and can open the door for you to jobs in all E.ON Group companies worldwide. All applications for advertised jobs at E.ON must be made online.
Interview
In the interview, we get to know each other better. Tell us about yourself and ask us anything that is on your mind: about the position, the team or generally about E.ON as an employer. The interview will take place either in person or online. We look forward to meeting you.
Contract and onboarding
Welcome to the team! We want to make sure that you'll find your way around the company quickly. During your onboarding you’ll learn everything you need to know about E.ON and your new work environment.
We value and foster diversity
Society is diverse – just like our workforce. We’ve proved that fresh ideas and perspectives always emerge when an exciting blend of different people work together. That's why we work hard to become a diversity pioneer.
In 2008, we signed the German Diversity Charter. We are also a member of numerous national and international networks and initiatives that deal with various aspects of diversity.
And we also promote an inclusive culture internally. To name just two examples: In Germany, we run a mentoring programme to prepare female employees for leadership positions. We also launched the CEO Awards for Diversity & Inclusion in 2018. The awards support people and activities at E.ON who are committed to diversity and inclusion.
E.ON is one of Europe's largest operators of energy networks and infrastructure and a provider of innovative energy solutions for around 48 million customers. Around 74,000 employees are constantly working to digitize the energy world, achieve net zero and connect everyone to good energy. To achieve this, we are focusing our actions on sustainability, digitalization, and growth. We strongly believe that differences make us stronger and welcome all people into our inclusive and diverse culture.
Together into a green energy future
What makes E.ON stand out as an employer
Sense of purpose
Together we pave the way for the green energy transition in Europe and enable society and our customers to become C02-neutral.
Together we pave the way for the green energy transition in Europe and enable society and our customers to become C02-neutral.
Sustainability
We make energy cleaner and smarter, giving our customers access to a sustainable supply of electricity and heat.
We make energy cleaner and smarter, giving our customers access to a sustainable supply of electricity and heat.
Winning culture
We promote an inclusive culture where everyone feels valued and where everyone can reach their full potential and make a meaningful contribution to E.ON's success.
We promote an inclusive culture where everyone feels valued and where everyone can reach their full potential and make a meaningful contribution to E.ON's success.
Recognition
We value the contribution of each individual. We recognise individual achievements and reward the successes we deliver as a team.
We value the contribution of each individual. We recognise individual achievements and reward the successes we deliver as a team.
Work Life Balance
Family or career? It doesn’t have to be either/or. Whether flexitime, part-time or hybrid working: At E.ON, you will find the right model for every life situation.
Family or career? It doesn’t have to be either/or. Whether flexitime, part-time or hybrid working: At E.ON, you will find the right model for every life situation.
Health
Benefit from our wide range of health and well-being offers and take advantage of preventative activities.
Benefit from our wide range of health and well-being offers and take advantage of preventative activities.
Network
Joining E.ON opens the door to countless opportunities – regionally and internationally.
Joining E.ON opens the door to countless opportunities – regionally and internationally.
Development
Whether you're looking for a specialist or management career, our individual training programmes will help you develop both professionally and personally.
Whether you're looking for a specialist or management career, our individual training programmes will help you develop both professionally and personally.
Onboarding
We’ll help you learn everything you need to know about E.ON and your new working environment – making your start at E.ON easy.
We’ll help you learn everything you need to know about E.ON and your new working environment – making your start at E.ON easy.
