(Senior) Referent I need Support Digital (m/w/d) - befristet
- E.ON Energie Deutschland GmbH
- Hybrid, Fixed-term contract
- Full or part time, Jobsharing
E.ON Energie Deutschland GmbH
Die E.ON Energie Deutschland GmbH ist ein bundesweit führendes Energieunternehmen. Mit unseren rund 2.200 Mitarbeitenden verantworten wir den Vertrieb in ganz Deutschland. Unsere Mission ist, der Playmaker der Energiewende in Deutschland zu sein und diese für jeden Menschen machbar zu gestalten. Wir beschleunigen den Übergang zu einer dezentralen und nachhaltigen Energiezukunft, um einen lebenswerten Planeten für zukünftige Generationen zu gewährleisten. Mit Produkten und digitalen Lösungen aus erneuerbaren Energiequellen und innovativen Technologien tragen wir dazu bei, dass jedes Zuhause und jedes Unternehmen Teil der Energiewende sein kann. Werde Teil unseres Teams und gestalte mit uns die Energiewelt von Morgen. It's on us.
Zum nächstmöglichen Zeitpunkt suchen wir dich als (Senior) Referent I need Support Digital (m/w/d) - befristet. Als Standort/e bieten wir an: Essen, München, Potsdam, Wunstorf
(Senior) Referent I need Support Digital (m/w/d) - befristet
Job description
Unser Team
Im Kontext unserer „E-Commerce like Energy Retail“-Vision verantworten wir die digitale Weiterentwicklung und den stabilen Betrieb zentraler Plattformen wie Mein E.ON App und Webportal, aber auch Voice- und Chatbots, die als wichtigste Zugangskanäle für Self‑Service, Anliegenbearbeitung und integrierte Sales‑Prozesse dienen. Im Zentrum steht die Weiterentwicklung des Kundenserviceportals und der App mit klarer Mobile‑First‑Ausrichtung, um digitale Services messbar voranzubringen und Nutzerfreundlichkeit spürbar zu steigern. Strategische Produktsteuerung, datenbasierte Entscheidungen und eine konsequente End‑to‑End‑Denke verbinden sich mit operativer Verantwortung für performante, skalierbare Plattformen. In enger Zusammenarbeit mit relevanten Fachbereichen treiben wir Digitalisierung und Innovation zielgerichtet voran und schaffen Erlebnisse, die im Markt Maßstäbe setzen.
Dein Spielfeld
Plattformverantwortung für App & Web übernehmen
Betrieb, Weiterentwicklung und Monitoring der zentralen digitalen Zugangskanäle liegen in deiner Hand, inklusive Release‑Begleitung und strukturierter Go‑Live‑Steuerung
Mobile‑First‑ und App‑First‑Strategie weiterentwickeln
Mit Blick auf kanalübergreifende Nutzerführung, Push‑Kommunikation, In‑App‑Sales und integriertes Ticketing treibst du die strategische Weiterentwicklung voran und skalierst bestehende Lösungen gezielt
Konsistente Customer Experience sicherstellen
Eine intuitive, durchgängige Nutzererfahrung über alle Endgeräte hinweg wird von dir verantwortet, indem Bots, Self‑Service‑Prozesse, Routing und CRM sinnvoll verzahnt werden
Digitale Produkte und Features steuern
Neue Funktionen für Portal und App konzipierst, priorisierst und begleitest du gemeinsam mit UX/UI, Tech, Business Ownern und Fachbereichen bis zur erfolgreichen Umsetzung
Datenbasierte Optimierung etablieren
Nutzer- & Nutzungsdaten, Conversion Rates, Feedbacks und A/B‑Tests nutzt du gezielt, um Funktionalität, Customer Experience und Vertriebschancen kontinuierlich zu verbessern
Technische Schnittstellen und Plattformbausteine orchestrieren
In enger Abstimmung mit IT, DevOps, Architektur und Security stellst du sicher, dass Plattformen stabil, skalierbar und zukunftsfähig betrieben und weiterentwickelt werden
Bist Du unser Playmaker?
Studium mit digitalem oder wirtschaftlichem Schwerpunkt
Ein abgeschlossenes Hochschulstudium oder eine vergleichbare Qualifikation mit Fokus auf Digitalisierung, Technik oder Wirtschaft bildet die fachliche Grundlage für deine Rolle
Mehrjährige Erfahrung in digitalen Plattform‑ und Produktumfeldern
Fundierte Expertise in der Steuerung digitaler Produkte, Apps, Portale oder Customer Journeys ermöglicht es dir, komplexe Zusammenhänge sicher zu durchdringen und weiterzuentwickeln
Produkt‑ und Plattformsteuerung mit End‑to‑End‑Blick
Die Verantwortung für digitale Services über ihren gesamten Lebenszyklus hinweg übernimmst du souverän und erzielst dabei messbare Ergebnisse für Kundinnen, Kunden und Organisation
Starkes UX‑, Mobile‑ und Customer‑Centric‑Mindset
Ein tiefes Verständnis für Nutzerbedürfnisse, Self‑Service‑Optimierung und mobile Nutzungsszenarien prägt dein Handeln und hilft dir, den Status quo kontinuierlich zu hinterfragen
Analytisches Denken und datenbasierte Entscheidungsfindung
Performance‑Kennzahlen, Nutzerfeedback und Tests setzt du gezielt ein, um fundierte Entscheidungen zu treffen und digitale Services wirkungsvoll zu optimieren
Technisches Verständnis für komplexe Plattformlandschaften
Schnittstellen, Plattformbetrieb und Go‑Live‑Management bewegst du sicher in komplexen IT‑Umfeldern und agierst dabei lösungsorientiert und strukturiert
Kommunikationsstärke und Sprachsicherheit
Komplexe Sachverhalte vermittelst du klar und überzeugend gegenüber unterschiedlichen Stakeholdern, kommunizierst sicher auf Deutsch auf C1‑Niveau und bringst gute Englischkenntnisse auf mindestens B2‑Niveau mit
Unser Energie-Paket für dich
- Ein innovatives Umfeld zur Gestaltung einer nachhaltigen Energiewelt von Morgen
- Flexible Arbeitszeiten und hybrides Arbeitsmodell zur Förderung der Work-Life-Balance
- Möglichkeiten für Workation im europäischen Ausland, Sabbatical oder zusätzliche Urlaubstage
- Ein agiles Arbeitsumfeld mit interdisziplinärer Zusammenarbeit, flachen Hierarchien und Du-Kultur
- Vielfältige Lern- & Weiterbildungsangebote, Förderprogramme und Entwicklungsmöglichkeiten im Konzern
- Attraktive finanzielle Zusatzleistungen, z.B. betriebliche Altersvorsorge und vermögenswirksame Leistungen
- Zahlreiche Vergünstigungen, z.B. Mitarbeiteraktienprogramm, E.ON Leasing Bike/Car, EGYM Wellpass, Ferienwohnungen, Mitarbeiterrabatte bei bekannten Marken und Anbietern
Inclusion
It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available.
Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.
What else you should know:
| Type of contract: | Fixed-term contract |
|---|---|
| Employment type: | Full or part time, Jobsharing |
| Work Model: | Hybrid |
| Company: | E.ON Energie Deutschland GmbH |
| Job number: | 243752 |
As long as the position is advertised on our careers page, we are looking for suitable candidates (f/m/d). We look forward to receiving your application!
Rightly seen: we have received multiple awards as an employer!
We are delighted to have received several employer awards that reflect our commitment to a positive, diverse and fair working culture. Get to know us and discover why our employees enjoy working for us.
Any questions?
As long as the position is advertised on our careers page, we are looking for suitable candidates (f/m/d). We look forward to receiving your application!
Application process
Depending on the company and position, the process may vary. So we are providing you with an exemplary overview of the possible steps involved. Your recruiter can help you with any additional questions you may have.
Online application
Your online application is the first step of the application process. All jobs are advertised in our career portal. Create an application profile – it will only take about two minutes and can open the door for you to jobs in all E.ON Group companies worldwide. All applications for advertised jobs at E.ON must be made online.
Interview
In the interview, we get to know each other better. Tell us about yourself and ask us anything that is on your mind: about the position, the team or generally about E.ON as an employer. The interview will take place either in person or online. We look forward to meeting you.
Contract and onboarding
Welcome to the team! We want to make sure that you'll find your way around the company quickly. During your onboarding you’ll learn everything you need to know about E.ON and your new work environment.
We value and foster diversity
Society is diverse – just like our workforce. We’ve proved that fresh ideas and perspectives always emerge when an exciting blend of different people work together. That's why we work hard to become a diversity pioneer.
In 2008, we signed the German Diversity Charter. We are also a member of numerous national and international networks and initiatives that deal with various aspects of diversity.
And we also promote an inclusive culture internally. To name just two examples: In Germany, we run a mentoring programme to prepare female employees for leadership positions. We also launched the CEO Awards for Diversity & Inclusion in 2018. The awards support people and activities at E.ON who are committed to diversity and inclusion.
Behind the scenes
At E.ON we are convinced that good energy connects. Get to know the people at E.ON, find out what we stand for and what topics you can work on with us.
Perfecting the Customer Experience
Nina, Senior Digital Transformation Manager
Nina's goal: to provide our customers with the perfect online experience. Find out how Nina and her team have gathered knowledge from different E.ON regions to improve the customer experience.
Kununu
We have already received several awards for our commitment as an employer - including in the areas of women and family friendliness and as a "Top Company" from the employer rating platform kununu.
Hybrid Working
For the most part, we have a hybrid working model in place where we work partly in the office and partly from home, depending on the task. This supports your work-life balance and protects the environment. We value personal exchange just as much as digital opportunities for collaboration, and we’ll provide you with the equipment and digital tools you need to do your job well. Please contact your recruiter to learn more about the working options of your desired position.
Campus Tour
Get an impression of our campus in Essen.
Welcome to Munich
A great workplace drives motivation and energy. Discover our office in Munich and how your new workplace can inspire you to be a playmaker every day.
E.ON is one of Europe's largest operators of energy networks and infrastructure and a provider of innovative energy solutions for around 48 million customers. Around 74,000 employees are constantly working to digitize the energy world, achieve net zero and connect everyone to good energy. To achieve this, we are focusing our actions on sustainability, digitalization, and growth. We strongly believe that differences make us stronger and welcome all people into our inclusive and diverse culture.
What makes E.ON stand out as an employer
Sense of purpose
Together we pave the way for the green energy transition in Europe and enable society and our customers to become C02-neutral.
Together we pave the way for the green energy transition in Europe and enable society and our customers to become C02-neutral.
Sustainability
We make energy cleaner and smarter, giving our customers access to a sustainable supply of electricity and heat.
We make energy cleaner and smarter, giving our customers access to a sustainable supply of electricity and heat.
Winning culture
We promote an inclusive culture where everyone feels valued and where everyone can reach their full potential and make a meaningful contribution to E.ON's success.
We promote an inclusive culture where everyone feels valued and where everyone can reach their full potential and make a meaningful contribution to E.ON's success.
Recognition
We value the contribution of each individual. We recognise individual achievements and reward the successes we deliver as a team.
We value the contribution of each individual. We recognise individual achievements and reward the successes we deliver as a team.
Work Life Balance
Family or career? It doesn’t have to be either/or. Whether flexitime, part-time or hybrid working: At E.ON, you will find the right model for every life situation.
Family or career? It doesn’t have to be either/or. Whether flexitime, part-time or hybrid working: At E.ON, you will find the right model for every life situation.
Health
Benefit from our wide range of health and well-being offers and take advantage of preventative activities.
Benefit from our wide range of health and well-being offers and take advantage of preventative activities.
Network
Joining E.ON opens the door to countless opportunities – regionally and internationally.
Joining E.ON opens the door to countless opportunities – regionally and internationally.
Development
Whether you're looking for a specialist or management career, our individual training programmes will help you develop both professionally and personally.
Whether you're looking for a specialist or management career, our individual training programmes will help you develop both professionally and personally.
Onboarding
We’ll help you learn everything you need to know about E.ON and your new working environment – making your start at E.ON easy.
We’ll help you learn everything you need to know about E.ON and your new working environment – making your start at E.ON easy.
Sense of purpose
Together we pave the way for the green energy transition in Europe and enable society and our customers to become C02-neutral.
Together we pave the way for the green energy transition in Europe and enable society and our customers to become C02-neutral.
Sustainability
We make energy cleaner and smarter, giving our customers access to a sustainable supply of electricity and heat.
We make energy cleaner and smarter, giving our customers access to a sustainable supply of electricity and heat.
Winning culture
We promote an inclusive culture where everyone feels valued and where everyone can reach their full potential and make a meaningful contribution to E.ON's success.
We promote an inclusive culture where everyone feels valued and where everyone can reach their full potential and make a meaningful contribution to E.ON's success.
Recognition
We value the contribution of each individual. We recognise individual achievements and reward the successes we deliver as a team.
We value the contribution of each individual. We recognise individual achievements and reward the successes we deliver as a team.
Work Life Balance
Family or career? It doesn’t have to be either/or. Whether flexitime, part-time or hybrid working: At E.ON, you will find the right model for every life situation.
Family or career? It doesn’t have to be either/or. Whether flexitime, part-time or hybrid working: At E.ON, you will find the right model for every life situation.
Health
Benefit from our wide range of health and well-being offers and take advantage of preventative activities.
Benefit from our wide range of health and well-being offers and take advantage of preventative activities.
Network
Joining E.ON opens the door to countless opportunities – regionally and internationally.
Joining E.ON opens the door to countless opportunities – regionally and internationally.
Development
Whether you're looking for a specialist or management career, our individual training programmes will help you develop both professionally and personally.
Whether you're looking for a specialist or management career, our individual training programmes will help you develop both professionally and personally.
Onboarding
We’ll help you learn everything you need to know about E.ON and your new working environment – making your start at E.ON easy.
We’ll help you learn everything you need to know about E.ON and your new working environment – making your start at E.ON easy.
