Service Co Ordinator
E.ON Control Solutions
On-Site, Permanent contract
Full or part time
Service Co Ordinator Service Co Ordinator
Job description
Brief
To arrange the Service Engineers' time and coordinate maintenance visits and call-outs, whilst dealing with associated administration and maintaining good client relations and the level of service
Main Duties & Responsibilities
· Professional Approach to clients and colleagues.
· Checking the engineer’s timesheets on Focal Point for accuracy.
· Acceptance of contract information from Sales and Operations and inputting as required.
· To handle all breakdown calls and assist the Regional Manager/ Operations Manager with scheduling.
· Arrange Service Engineers' diaries.
· Processing reports after they have been read for technical accuracy and sending any quotations with the report.
· Invoicing routine maintenance in a timely fashion.
· Invoicing of other works as required, assisting the Regional Manager / Operations Manager.
· Ensure the renewal of the database is kept up to date.
· Order equipment & Office consumables as required.
· Provide Sales/Secretarial support where required to the Regional Manager and Sales Manager.
· Organize hotel and meeting room bookings.
· Use client service management systems.
· Checking expense claims for accuracy.
· Debt Chasing & Assist with cash collection from Aged Debts.
· Assist with weekly & monthly reporting.
Specific Job Knowledge & Skills & Experience
Essential:
· Job is flexible as the candidate will be assigned a variety of tasks within the Service Helpdesk.
· Excellent communication skills.
· Can work under pressure.
Desirable but not essential
· Busy service environment.
· “Front line” telephone experience with customers.
· Handling customer expectations.
· Use of Excel.
· Use of Outlook.
· Use of Microsoft Focalpoint & Dimensions or equivalent (for example, Sage).
· Experience in scheduling would be beneficial.
Experience
· A minimum of five years in a customer service-facing environment.
KPIS
n/a
This role, along with all company roles, has a responsibility to ensure all visitors and operatives in the workplace adhere to the ECS Health and Safety policies and procedures.
At E.ON everyone is welcome and respected. Our diverse backgrounds and experiences help us to connect with our customers and put them at the heart of all we do.
Our inclusive culture helps everyone to grow, thrive, and be their best, winning together.
Data Protection
E. ON Control Solutions Ltd takes the protection of data and specifically data held on behalf of its customers very seriously. It is the responsibility of all E. ON employees to familiarise themselves with E. ON’s Information Security Policies and associated documentation. These documents are freely available on the E. ON Intranet and should be fully understood
Inclusion
What else you should know:
| Type of contract: | Permanent contract |
|---|---|
| Employment type: | Full or part time |
| Work Model: | On-Site |
| Company: | E.ON Control Solutions |
| Job number: | M0084 |
| Application deadline: | 23/10/2025 |
Any questions?
The deadline to apply for this position is: 23/10/2025
Application process
Depending on the company and position, the process may vary. So we are providing you with an exemplary overview of the possible steps involved. Your recruiter can help you with any additional questions you may have.
Application via e-mail
Send us your application via e-mail, and we will review it promptly. The application process takes approximately six weeks in total. This may vary depending on the position and location.
Interview
In the interview, we get to know each other better. Tell us about yourself and ask us anything that is on your mind: about the position, the team or generally about E.ON as an employer. The interview will take place either in person or online. We look forward to meeting you.
Contract and onboarding
Welcome to the team! We want to make sure that you'll find your way around the company quickly. During your onboarding you’ll learn everything you need to know about E.ON and your new work environment.
We value and foster diversity
Society is diverse – just like our workforce. We’ve proved that fresh ideas and perspectives always emerge when an exciting blend of different people work together. That's why we work hard to become a diversity pioneer.
In 2008, we signed the German Diversity Charter. We are also a member of numerous national and international networks and initiatives that deal with various aspects of diversity.
And we also promote an inclusive culture internally. To name just two examples: In Germany, we run a mentoring programme to prepare female employees for leadership positions. We also launched the CEO Awards for Diversity & Inclusion in 2018. The awards support people and activities at E.ON who are committed to diversity and inclusion.
E.ON is one of Europe's largest operators of energy networks and infrastructure and a provider of innovative energy solutions for around 48 million customers. Around 74,000 employees are constantly working to digitize the energy world, achieve net zero and connect everyone to good energy. To achieve this, we are focusing our actions on sustainability, digitalization, and growth. We strongly believe that differences make us stronger and welcome all people into our inclusive and diverse culture.
Together into a green energy future
What makes E.ON stand out as an employer
Sense of purpose
Together we pave the way for the green energy transition in Europe and enable society and our customers to become C02-neutral.
Together we pave the way for the green energy transition in Europe and enable society and our customers to become C02-neutral.
Sustainability
We make energy cleaner and smarter, giving our customers access to a sustainable supply of electricity and heat.
We make energy cleaner and smarter, giving our customers access to a sustainable supply of electricity and heat.
Winning culture
We promote an inclusive culture where everyone feels valued and where everyone can reach their full potential and make a meaningful contribution to E.ON's success.
We promote an inclusive culture where everyone feels valued and where everyone can reach their full potential and make a meaningful contribution to E.ON's success.
Recognition
We value the contribution of each individual. We recognise individual achievements and reward the successes we deliver as a team.
We value the contribution of each individual. We recognise individual achievements and reward the successes we deliver as a team.
Work Life Balance
Family or career? It doesn’t have to be either/or. Whether flexitime, part-time or hybrid working: At E.ON, you will find the right model for every life situation.
Family or career? It doesn’t have to be either/or. Whether flexitime, part-time or hybrid working: At E.ON, you will find the right model for every life situation.
Health
Benefit from our wide range of health and well-being offers and take advantage of preventative activities.
Benefit from our wide range of health and well-being offers and take advantage of preventative activities.
Network
Joining E.ON opens the door to countless opportunities – regionally and internationally.
Joining E.ON opens the door to countless opportunities – regionally and internationally.
Development
Whether you're looking for a specialist or management career, our individual training programmes will help you develop both professionally and personally.
Whether you're looking for a specialist or management career, our individual training programmes will help you develop both professionally and personally.
Onboarding
We’ll help you learn everything you need to know about E.ON and your new working environment – making your start at E.ON easy.
We’ll help you learn everything you need to know about E.ON and your new working environment – making your start at E.ON easy.
