Senior Business Analyst Energy Retail (f/m/d)
E.ON SE
Hybrid, Permanent contract
Full time
Senior Business Analyst Energy Retail (f/m/d)Senior Business Analyst Energy Retail (f/m/d)
Job description
Are you ready to take Customer Value Management to the next level? We're building a new team to drive Customer Value Management (CVM) across our European retail markets, and we're looking for a Senior Business Analyst to join us.
In this role, you'll be the bridge between strategy and action. Working closely with our regional teams, you'll use data and insights to extend our customer-centric mindset, shape our performance tracking, and steer commercial decisions.
Your in-depth understanding of business processes will ensure our CVM initiatives are successful on the ground.
What you'll be doing
- Strategic partner to regional markets: Act as a trusted advisor to local leadership, aligning on strategic priorities, interpreting market dynamics, and steering initiatives with measurable commercial and customer impact.
- Shape CVM evolution: Define and advance the vision for Customer Value Management by driving a holistic customer perspective and enabling market-wide personalization strategies.
- Embed a value-driven mindset: Collaborate with teams across markets to make business decisions based on customer value.
- Optimize business processes: Assess and challenge existing regional processes, identifying structural drivers of customer value and implementing improvements that deliver sustainable results.
- Track performance and impact: Build and manage key performance indicators (KPIs) that capture both commercial results and customer experience impact.
- Accelerate best practices: Institutionalize learnings and proven approaches across regions, accelerating adoption and maximizing impact through effective stakeholder management.
What we're looking for
- Proven senior experience: Strong track record as a Business Analyst, (Operations) Consultant or in a similar role, ideally in a retail or multi-market environment. You can connect data, identify trends, and create strategic recommendations.
- CVM experience: Deep expertise in CVM, loyalty, or retention strategies, with a focus on commercial impact.
- Strong communication skills: Excellent communication skills, with the ability to articulate complex topics to diverse stakeholder groups at all levels.
- Collaborative energy: Strong interpersonal and influencing skills to effectively align and collaborate with stakeholders from different cultural and organizational contexts.
- Hands-on and pragmatic mindset: You're a proactive problem-solver who is willing to dive in, get things done, and stay open to new trends.
- Fluent English: Excellent written and spoken English is essential.
Join us to help shape the next generation of Customer Value Management — combining data, insight, and customer experience into a powerful growth engine for our business.
What we offer you
E.ON is united in working on the most exciting issue that our generation needs to solve: climate change! With all our employees and customers, we are a global community of innovators and changemakers, all with the belief that each one of us can make a difference for our environment, for our society and for our children #WE shape the future.
To keep you motivated and healthy we are offering you the following benefits:
- High flexibility: a hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance
- Working from abroad: up to 20 days in the European economic area
- Modern and agile work environment: a workplace according to digital and ergonomic standards as well as seating corners and spaces to be creative and productive
- Personal growth: life-long independent learning making use of a broad range of training and development opportunities
- Family service support: in all life situations through cooperation partners in childcare, holiday care, nursing support or everyday assistance
- Full board: a wide selection of fresh meals and drinks in our subsidized bistro and canteen on site
- Various health offers: e.g. physiotherapy, inhouse fitness club, flu vaccinations, mental health
- Corporate benefits: employee share program, pension scheme, employee discounts, several special insurances (and much more)
- A central location: very good public transport connection, free parking and charging points for e-vehicles
- Individual mobility: private car and bike leasing
Inclusion
It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available.
Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.
What else you should know:
| Type of contract: | Permanent contract |
|---|---|
| Employment type: | Full time |
| Work Model: | Hybrid |
| Company: | E.ON SE |
| Job number: | 239339 |
As long as the position is advertised on our careers page, we are looking for suitable candidates (f/m/d). We look forward to receiving your application!
Any questions?
As long as the position is advertised on our careers page, we are looking for suitable candidates (f/m/d). We look forward to receiving your application!
Application process
Depending on the company and position, the process may vary. So we are providing you with an exemplary overview of the possible steps involved. Your recruiter can help you with any additional questions you may have.
Online application
Your online application is the first step of the application process. All jobs are advertised in our career portal. Create an application profile – it will only take about two minutes and can open the door for you to jobs in all E.ON Group companies worldwide. All applications for advertised jobs at E.ON must be made online.
Interview
In the interview, we get to know each other better. Tell us about yourself and ask us anything that is on your mind: about the position, the team or generally about E.ON as an employer. The interview will take place either in person or online. We look forward to meeting you.
Contract and onboarding
Welcome to the team! We want to make sure that you'll find your way around the company quickly. During your onboarding you’ll learn everything you need to know about E.ON and your new work environment.
We value and foster diversity
Society is diverse – just like our workforce. We’ve proved that fresh ideas and perspectives always emerge when an exciting blend of different people work together. That's why we work hard to become a diversity pioneer.
In 2008, we signed the German Diversity Charter. We are also a member of numerous national and international networks and initiatives that deal with various aspects of diversity.
And we also promote an inclusive culture internally. To name just two examples: In Germany, we run a mentoring programme to prepare female employees for leadership positions. We also launched the CEO Awards for Diversity & Inclusion in 2018. The awards support people and activities at E.ON who are committed to diversity and inclusion.
Behind the scenes
At E.ON we are convinced that good energy connects. Get to know the people at E.ON, find out what we stand for and what topics you can work on with us.
#enerSHE shapes the future
Mit unserer MINT-Kampagne möchten wir Frauen aus den Bereichen Mathematik, Informatik, Naturwissenschaften und Technik für Berufe im Netzbereich begeistern.
Kununu
We have already received several awards for our commitment as an employer - including in the areas of women and family friendliness and as a "Top Company" from the employer rating platform kununu.
Hybrid Working
For the most part, we have a hybrid working model in place where we work partly in the office and partly from home, depending on the task. This supports your work-life balance and protects the environment. We value personal exchange just as much as digital opportunities for collaboration, and we’ll provide you with the equipment and digital tools you need to do your job well. Please contact your recruiter to learn more about the working options of your desired position.
E.ON is one of Europe's largest operators of energy networks and infrastructure and a provider of innovative energy solutions for around 48 million customers. Around 74,000 employees are constantly working to digitize the energy world, achieve net zero and connect everyone to good energy. To achieve this, we are focusing our actions on sustainability, digitalization, and growth. We strongly believe that differences make us stronger and welcome all people into our inclusive and diverse culture.
Together into a green energy future
What makes E.ON stand out as an employer
Sense of purpose
Together we pave the way for the green energy transition in Europe and enable society and our customers to become C02-neutral.
Together we pave the way for the green energy transition in Europe and enable society and our customers to become C02-neutral.
Sustainability
We make energy cleaner and smarter, giving our customers access to a sustainable supply of electricity and heat.
We make energy cleaner and smarter, giving our customers access to a sustainable supply of electricity and heat.
Winning culture
We promote an inclusive culture where everyone feels valued and where everyone can reach their full potential and make a meaningful contribution to E.ON's success.
We promote an inclusive culture where everyone feels valued and where everyone can reach their full potential and make a meaningful contribution to E.ON's success.
Recognition
We value the contribution of each individual. We recognise individual achievements and reward the successes we deliver as a team.
We value the contribution of each individual. We recognise individual achievements and reward the successes we deliver as a team.
Work Life Balance
Family or career? It doesn’t have to be either/or. Whether flexitime, part-time or hybrid working: At E.ON, you will find the right model for every life situation.
Family or career? It doesn’t have to be either/or. Whether flexitime, part-time or hybrid working: At E.ON, you will find the right model for every life situation.
Health
Benefit from our wide range of health and well-being offers and take advantage of preventative activities.
Benefit from our wide range of health and well-being offers and take advantage of preventative activities.
Network
Joining E.ON opens the door to countless opportunities – regionally and internationally.
Joining E.ON opens the door to countless opportunities – regionally and internationally.
Development
Whether you're looking for a specialist or management career, our individual training programmes will help you develop both professionally and personally.
Whether you're looking for a specialist or management career, our individual training programmes will help you develop both professionally and personally.
Onboarding
We’ll help you learn everything you need to know about E.ON and your new working environment – making your start at E.ON easy.
We’ll help you learn everything you need to know about E.ON and your new working environment – making your start at E.ON easy.
