Customer Success Manager (f/m/d)
E.ON One GmbH
Hybrid, Permanent contract
Full time
Customer Success Manager (f/m/d)Customer Success Manager (f/m/d)
Job description
Your Role:
As a Customer Success Manager (f/m/d), you will be the main point of contact for our existing and especially newly onboarded customers. You ensure they get the most out of our product, achieve their goals, and feel fully supported. You’ll understand their needs, identify growth opportunities, and play a key role in customer satisfaction and retention.
Tasks
- Build long-term customer relationships (Feel Good Management / Customer Bonding) with our national and international customers and ensure appropriate, comprehensive customer support
- Conduct customer onboardings and feedback meetings and deliver customer trainings/workshops
- Process customer inquiries
- Prepare customer invoices (monthly) including tracking and monitoring
- Oversee processes and report KPIs to the relevant stakeholders
- Analyze customer feedback to derive improvement measures
- Collaborate closely in an interface role with Sales, Product, Development, and Operations, including the use of CRM Systems
Qualifications
- Entrepreneurial mindset with strong initiative and interest in bringing an innovative solution to a success story
- Excellent communication and interpersonal skills to interact effectively with partners, stakeholders and colleagues
- An independent, analytical and pragmatic way of working, without losing sight of the big picture, and an ability to empathise with customers' problems and aspirations
- Ability to work in a fast-paced environment and effectively manage multiple priorities
- Experience with CRM systems (e.g. Salesforce) is a plus
- Knowledge of eMobility landscape, charging technologies and industry trends is a plus
- Excellent German and English skills
Benefits
- Hybrid working hours model, 30 vacation days and time off on Christmas & New Year’s day
- Extensive and individual training, in form of training courses, support programs and regular workshops
- Subsidy for Urban Sports Club
- Job ticket
- Group accident insurance and international health insurance
- Company pension scheme
- Depending on location: subsidized canteen and a fitness room
- Workation: Up to 20 days per year working from other EU countries and other selected countries
- Regular internal company- and team events
Inclusion
It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available.
Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.
What else you should know:
| Type of contract: | Permanent contract |
|---|---|
| Employment type: | Full time |
| Work Model: | Hybrid |
| Company: | E.ON One GmbH |
| Job number: | 236863 |
As long as the position is advertised on our careers page, we are looking for suitable candidates (f/m/d). We look forward to receiving your application!
Any questions?
As long as the position is advertised on our careers page, we are looking for suitable candidates (f/m/d). We look forward to receiving your application!
Application process
Depending on the company and position, the process may vary. So we are providing you with an exemplary overview of the possible steps involved. Your recruiter can help you with any additional questions you may have.
Online application
Your online application is the first step of the application process. All jobs are advertised in our career portal. Create an application profile – it will only take about two minutes and can open the door for you to jobs in all E.ON Group companies worldwide. All applications for advertised jobs at E.ON must be made online.
Interview
In the interview, we get to know each other better. Tell us about yourself and ask us anything that is on your mind: about the position, the team or generally about E.ON as an employer. The interview will take place either in person or online. We look forward to meeting you.
Contract and onboarding
Welcome to the team! We want to make sure that you'll find your way around the company quickly. During your onboarding you’ll learn everything you need to know about E.ON and your new work environment.
We value and foster diversity
Society is diverse – just like our workforce. We’ve proved that fresh ideas and perspectives always emerge when an exciting blend of different people work together. That's why we work hard to become a diversity pioneer.
In 2008, we signed the German Diversity Charter. We are also a member of numerous national and international networks and initiatives that deal with various aspects of diversity.
And we also promote an inclusive culture internally. To name just two examples: In Germany, we run a mentoring programme to prepare female employees for leadership positions. We also launched the CEO Awards for Diversity & Inclusion in 2018. The awards support people and activities at E.ON who are committed to diversity and inclusion.
Behind the scenes
At E.ON we are convinced that good energy connects. Get to know the people at E.ON, find out what we stand for and what topics you can work on with us.
Kununu
We have already received several awards for our commitment as an employer - including in the areas of women and family friendliness and as a "Top Company" from the employer rating platform kununu.
Hybrid Working
For the most part, we have a hybrid working model in place where we work partly in the office and partly from home, depending on the task. This supports your work-life balance and protects the environment. We value personal exchange just as much as digital opportunities for collaboration, and we’ll provide you with the equipment and digital tools you need to do your job well. Please contact your recruiter to learn more about the working options of your desired position.
E.ON is one of Europe's largest operators of energy networks and infrastructure and a provider of innovative energy solutions for around 48 million customers. Around 74,000 employees are constantly working to digitize the energy world, achieve net zero and connect everyone to good energy. To achieve this, we are focusing our actions on sustainability, digitalization, and growth. We strongly believe that differences make us stronger and welcome all people into our inclusive and diverse culture.
Together into a green energy future
What makes E.ON stand out as an employer
Sense of purpose
Together we pave the way for the green energy transition in Europe and enable society and our customers to become C02-neutral.
Together we pave the way for the green energy transition in Europe and enable society and our customers to become C02-neutral.
Sustainability
We make energy cleaner and smarter, giving our customers access to a sustainable supply of electricity and heat.
We make energy cleaner and smarter, giving our customers access to a sustainable supply of electricity and heat.
Winning culture
We promote an inclusive culture where everyone feels valued and where everyone can reach their full potential and make a meaningful contribution to E.ON's success.
We promote an inclusive culture where everyone feels valued and where everyone can reach their full potential and make a meaningful contribution to E.ON's success.
Recognition
We value the contribution of each individual. We recognise individual achievements and reward the successes we deliver as a team.
We value the contribution of each individual. We recognise individual achievements and reward the successes we deliver as a team.
Work Life Balance
Family or career? It doesn’t have to be either/or. Whether flexitime, part-time or hybrid working: At E.ON, you will find the right model for every life situation.
Family or career? It doesn’t have to be either/or. Whether flexitime, part-time or hybrid working: At E.ON, you will find the right model for every life situation.
Health
Benefit from our wide range of health and well-being offers and take advantage of preventative activities.
Benefit from our wide range of health and well-being offers and take advantage of preventative activities.
Network
Joining E.ON opens the door to countless opportunities – regionally and internationally.
Joining E.ON opens the door to countless opportunities – regionally and internationally.
Development
Whether you're looking for a specialist or management career, our individual training programmes will help you develop both professionally and personally.
Whether you're looking for a specialist or management career, our individual training programmes will help you develop both professionally and personally.
Onboarding
We’ll help you learn everything you need to know about E.ON and your new working environment – making your start at E.ON easy.
We’ll help you learn everything you need to know about E.ON and your new working environment – making your start at E.ON easy.
