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Conversational Experience Expert (d/f/m)

E.ON Digital Technology GmbH | Permanent | Full time 

 

E.ON Digital Technology (EDT) manages and implements with around 1,300 employees the digital transformation of E.ON. EDT is headquartered in Hanover, Germany and is internationally present across all E.ON locations.
 

E.ON is one of the strongest operators of European energy networks and energy-related infrastructure, as well as a provider of advanced customer solutions for more than 50 million customers. With a total of over 75,000 employees we are represented in 15 countries. By focusing on two sustainable growth areas and with the acquisition of innogy, we are ideally positioned to drive the energy transition in Germany and Europe.

At E.ON diversity matters. We welcome all people and are convinced that differences make us stronger. Become part of our inclusive and diverse company culture!
 

Our Conversational Experience department within E.ON Digital Technology GmbH in Essen is looking for a Conversational Experience Expert (d/f/m).

 

Responsibilities:

  • You are responsible for the conversational design and Natural Language Understanding (NLU) training for all central managed bots (Chat and Voice) at E.ON
  • You design the conversational design as well as NLU to build natural conversations in German and English
  • You consult our business units developing their own conversational solutions and guide them on their conversation automation journey
  • You analyze historical conversations and monitor the bot performance to identify and built strategic recommendations to optimize the customer experience
  • You build best of class conversational AI Chat- and Voicebots
  • You collaborate with various stakeholders from different teams and projects to build long lasting relationships
  • You demonstrate how we can remain competitive in a fast paced environment by keeping an eye on industry trends and innovations to foster continuous improvements
  • You share your knowledge across the entire E.ON Group, conduct trainings, and upskill your project teams

 

Qualifications:

  • You have several years of work experience within the area of Conversational AI / Conversational Experience Design
  • Profound knowledge on the most used conversational AI tools (e.g. Microsoft / Luis; Google / Dialogflow; AWS / Amazon Lex; IBM/ Watson; etc.)
  • Proven experience on customer journey design and analytics to measure the effectiveness of customer journey designs
  • Good understanding of Agile methodologies, as well as Design Thinking
  • Ability to gather and collect requirements from end-users to build up target models
  • Hands-on mentality with a very creative mindset
  • You are a team player and love to communicate openly
  • Excellent German and English skills, additional European languages would be a plus
  • You are willing to travel across Europe

 

Benefits:

  • Be part of an award winning team for conversational solutions, and bring in your creativity and ideas
  • Join our diverse team with locations in Essen, Germany and Iasi, Romania
  • Celebrate success together and join our regular team events
  • Company pension scheme and company insurance worldwide
  • Exclusive employee discounts and subsidized canteen
  • Family Service (help with finding kinder garden, elder care, holiday entertainment)
  • 38 h working week and 30 leave days
  • Home Office Option in consultation with the team
  • Parental leave for mothers and fathers is perfectly normal
  • Flex time account and 100% paid travel time including business travel (>50km) in first class by train
  • Additional benefits for people with a disability
  • Very good working atmosphere (informal "du", colloquial atmosphere, very international teams)

 

Do you have questions?

For further information please contact Mario Reinholz (mario.reinholz@eon.com). Are you already convinced that this is the next step in your career? If yes, we would be happy if you would register and apply online as Conversational Experience Expert (d/f/m) (Reference no 149821).

 

What you need to know:
Contract type: Permanent
Working time: Full time
Company: E.ON Digital Technology GmbH
Function area: IT/Digital

Meet us here

www.eon.com

Location: 

Essen, DE