Brief

To arrange the Service Engineers' time and coordinate maintenance visits and call-outs, whilst dealing with associated administration and maintaining good client relations and the level of service

Main Duties & Responsibilities

· Professional Approach to clients and colleagues.

· Checking the engineer’s timesheets on Focal Point for accuracy.

· Acceptance of contract information from Sales and Operations and inputting as required.

· To handle all breakdown calls and assist the Regional Manager/ Operations Manager with scheduling.

· Arrange Service Engineers' diaries.

· Processing reports after they have been read for technical accuracy and sending any quotations with the report.

· Invoicing routine maintenance in a timely fashion.

· Invoicing of other works as required, assisting the Regional Manager / Operations Manager.

· Ensure the renewal of the database is kept up to date.

· Order equipment & Office consumables as required.

· Provide Sales/Secretarial support where required to the Regional Manager and Sales Manager.

· Organize hotel and meeting room bookings.

· Use client service management systems.

· Checking expense claims for accuracy.

· Debt Chasing & Assist with cash collection from Aged Debts.

· Assist with weekly & monthly reporting.

Specific Job Knowledge & Skills & Experience

Essential:

· Job is flexible as the candidate will be assigned a variety of tasks within the Service Helpdesk.

· Excellent communication skills.

· Can work under pressure.

Desirable but not essential

· Busy service environment.

· “Front line” telephone experience with customers.

· Handling customer expectations.

· Use of Excel.

· Use of Outlook.

· Use of Microsoft Focalpoint & Dimensions or equivalent (for example, Sage).

· Experience in scheduling would be beneficial.

Experience

· A minimum of five years in a customer service-facing environment.

KPIS

n/a

This role, along with all company roles, has a responsibility to ensure all visitors and operatives in the workplace adhere to the ECS Health and Safety policies and procedures.

At E.ON everyone is welcome and respected. Our diverse backgrounds and experiences help us to connect with our customers and put them at the heart of all we do.

Our inclusive culture helps everyone to grow, thrive, and be their best, winning together.

Data Protection

E. ON Control Solutions Ltd takes the protection of data and specifically data held on behalf of its customers very seriously. It is the responsibility of all E. ON employees to familiarise themselves with E. ON’s Information Security Policies and associated documentation. These documents are freely available on the E. ON Intranet and should be fully understood